Eligible Devices to Complete KYC

You can do it either with a desktop computer or a mobile device such as a smartphone. A smartphone is necessary for the photo taking phase, but if you start verifying on a desktop, that's fine; you will get a code to take photos using a mobile.
To know how to perform the KYC, click here.

Account Verification Waiting Time

It usually takes a few minutes to verify your identity on LYOPAY, but in some cases it may take longer. The duration of the KYC depends on several factors, including the account type, the documents provided, and more.

Entering the Wrong Data

If the KYC form was filled out incorrectly, you will receive a red result tag (rejected) and will be able to resubmit the necessary information.

Verification Types

LYOPAY has 4 account levels - Silver, Gold, Platinum and Platinum PLUS. Accordingly every level has different account restrictions.
  • If you wish to close your account, please make sure to withdraw all your funds and then contact us at [email protected]
  • If you wish to activate your closed account again, please contact us at [email protected] Please note that a new KYC verification will be required.